Problem: ATB team members were struggling with the time-consuming and complex debit card maintenance tool.
Solution: Through research, we identified pain points in the current process and redesigned the application to streamline and simplify the experience.
Result: The redesigned debit card maintenance tool has been a resounding success with team members, who appreciate its speed, ease of use, and streamlined functionality.
Team: I collaborated with a researcher and product owner to identify areas for improvement and new features that aligned with user and business needs. I also worked closely with the development team to implement these changes.
