Debit Card Maintenance

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Project Description

Problem:
ATB team members were struggling with an antiquated and complex debit card maintenance tool that was far too time intensive.

Solution:
Through research we identified pain points with the current debit card maintenance process and worked to streamline and simplify the application in the redesign. 

Result:
The new Debit Card Maintenance tool is a big hit with team members. They enjoy using it as it’s speedy, easy to use and a simplified experience. 

Team:
I collaborated with a researcher and product owner to identify areas of improvement and new features to meet user and business needs. I also worked with a squad of developers building out the application.

Project Details

  • ClientATB
  • Year2019